Support Services

HWD offer full support and hosting packages for our solutions.

In fact, all of the projects featured on this website receive our on-going technical support services.

We are even able to provide support and hosting for solutions that we haven’t provided.

Our support help desk is manned by IT-experts ready to supply a helping hand or solve issues, and we use industry-standard issue tracking tools to ensure complete visibility throughout the support process.

We currently support over 1,500 touchscreen kiosks in one of the UK’s largest supermarkets, multiple digital signage networks across retailers in the UK, mobile applications, business systems, and websites that receive in excess of 990,000 page views a month, often delivering mission-critical functionality for our clients.

If you’re an existing customer looking for our support portal, log in here

If you’re not then why not get in touch and discuss your support requirements?

0+

Remote devices supported

0+

Website Page views supported per month

0+

Unique user sessions supported per month

0+

Hours of remote phone support provided per month

SUPPORT CASE STUDIES

Vivacity-peterborough.com

HWD’s team support Vivacity Peterborough’s website, which receives in excess of 250,000 page views and over 50,000 visitors per month, many of whom are booking theatre tickets or sports classes.

Up-time and reliability are essential for Vivacity’s business and the thousands of people in Peterborough who rely on the website every day.

Supporting in-store digital estates

We support over 1,500 customer-facing touchscreen kiosks and digital signage screens in UK retail stores, art galleries, schools and colleges across the UK

HWD’s in-house help-desk proactively monitors and supports the kiosks, working with stores and engineers to ensure that there is little downtime, maximising the return on investment for our clients on the kiosks that take Chip & PIN payment from shoppers when orders are placed.

Genee World software support

We support several software products we’ve developed with Geneeworld, experts in providing technology for education. Products include:

  • Genee Registrar, a visitor management system
  • Genee Touchtable
  • Genee App Store